Bubble Motion Technical Support Engineers (TSE) provide expert technical assistance to our global customers. TSEs are distinguished by their technical expertise and problem-solving abilities, by their timeliness and reliable follow-through, and by their resourcefulness in diagnosing and researching solutions.
As Bubble Motion's Technical Support Engineer Team Lead, your responsibilities include:
- Maintain front-line contact with users to resolve specific problems
- Respond to all customer questions and concerns with clear communication and excellent service
- Research problems to find simple and effective solutions
- Work with Level 2/CCE teams to resolve critical problems.
- Write technical support FAQ’s and other documents to enable users to troubleshoot their own problems
- Review documentation and provide feedback based on customer experiences
- Identify recurring problems and resolve them
- Suggest ways to improve and upgrade processes and products
- Able to work flexible hours to support global customers.
Requirements:
- Experience with Unix (Red Hat) or similar OS environment.
- Experience in system networking.
- Experience working with MySQL.
- Experience with Unix scripting.
- Excellent time management and communication skills, especially telephone skills
- Self-motivation with a proactive, resourceful approach to problem solving
- 2+ years of technical support, technical consulting, presales, or technical account management experience preferred.
- Knowledge of SIP, SS7 is advantageous.
- Knowledge of Java, HTML/JavaScript is advantageous.
- B.S. in Computer Science or equivalent or Diploma holders with relevant experience
Duration: Full-time |
