Bubble Motion Support organization consists of team members from different countries supporting its global customers. The team handles customer issues, support internal requests and ensures offered services are run smoothly.
The Team Lead is an individual who is knowledgeable of the support and escalation process, where service is the priority. He is a leader who willing to share his knowledge and be a guiding influence to the team. The candidate enjoys the challenges in leading a multi-national team spanning across countries.
As Bubble Motion's Technical Support Engineer Team Lead, your responsibilities include:
- Adhere to SLA targets
- Create and maintain all procedure and SLA documentation
- Be the escalation point for all software incidents
- Oversee all enhancement and bug fix requests
- Oversee all information requests
- Oversee all usage issues
- Reporting on SLA’s and performance
- Training and Development of staff
- Liaison with development and testing teams
- Provide technical support when required (50% of role)
Requirements:
- Experience with Unix (Red Hat) or similar OS environment.
- Experience in system networking.
- Experience working with MySQL.
- Experience with Unix scripting.
- Excellent time management and communication skills.
- Experience in managing a team.
- 5+ years of experience preferred.
- Knowledge of SIP, SS7 is advantageous.
- Knowledge of Java, HTML/JavaScript is advantageous.
- B.S. in Computer Science or equivalent or Diploma holders with relevant experience.
Duration: Full-time
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